Shipping Policy

At [Store Name], we are based in Canada and offer worldwide shipping to destinations supported by our shipping partners.

Delivery Time

Our estimated delivery time is 5-7 business days from the date you place your order, including processing and shipping.

Business days exclude weekends and public holidays. Delivery times are estimates and may be affected by customs clearance, remote locations, weather, or courier disruptions.

Shipping Charges

Any applicable shipping charges are displayed at checkout before payment. Free-shipping offers apply according to the conditions shown on our website.

Shipping Locations

We ship worldwide, subject to courier coverage and destination restrictions. Available shipping destinations are shown at checkout.

Products may be dispatched from our international fulfillment partners. Orders containing multiple items may arrive in separate packages.

Order Tracking

Once your order is dispatched, we will email your tracking details. Please allow time for the courier to update the tracking information.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs handling fees. Unless included at checkout, these charges are the customer’s responsibility. Customs clearance may cause additional delays.

Shipping Address

Please provide a complete and accurate shipping address and contact information when ordering.

If you need to correct your address, contact us immediately. Changes may not be possible after processing or dispatch.

Failed Deliveries

If your order cannot be delivered because of an incorrect address, refusal, or unpaid customs charges, please contact us to arrange the next steps. Any applicable redelivery costs will be communicated before reshipping.

Delayed, Missing, or Damaged Orders

If your order has not arrived within the estimated delivery window, or tracking shows it as delivered but you have not received it, contact us with your order number so we can investigate.

If your order arrives damaged or contains the wrong item, please contact us promptly and include photographs of the item and packaging where possible.

Returns and Refunds

Please refer to our Refund Policy for information about returns, cancellations, and refunds. This policy does not limit your rights under applicable consumer law.

Contact Us

For shipping enquiries, contact:

Trysmartfinds@gmail.com